Terms and conditions
Dove Storage Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. They set forth the legally binding terms for your use of this website, our mobile application (if applicable), and any other services made available by Dove Storage.
THESE TERMS CONTAIN A DISPUTE RESOLUTION AND BINDING ARBITRATION PROVISION AND A CLASS ACTION/JURY TRIAL WAIVER. SEE SECTION 17 BELOW FOR FULL DETAILS. By using Dove Storage's website, app, or other services, you agree to be bound by these terms. If you do not agree, you may opt out within the time permitted (Section 17.6) or you should not use or access our services.
Introduction
Welcome to Dove Storage. These Terms and Conditions, together with any documents, policies, and guidelines incorporated by reference (collectively, the "Terms"), govern your use of the Dove Storage website, mobile application(s), online account portal, and any related content, features, or communications — including calls, texts, and emails from or on behalf of Dove Storage (collectively, the "Service").
By using the Service, you acknowledge and accept our Privacy Policy and consent to the collection and use of your information as described there.
In some cases, additional or different terms may apply to a specific product, service, or transaction (collectively, "Additional Terms"), such as your facility Rental Agreement. These Terms do not alter your Rental Agreement. To the extent there is any conflict between these Terms and your Rental Agreement, the Rental Agreement will govern.
Dove Storage provides the Service to you subject to the notices, terms, and conditions set forth below.
1. Promotions and Offers
All promotions and offers are subject to change and availability, and are offered only on select units. Price offers apply only to the rental fee; other charges, taxes, and fees (including administrative fees) may apply. See your specific rental contract for full details.
Promotions are generally available for new customers only, unless otherwise stated, and do not apply to transfers or additional units. A reservation guarantees a quoted price for a limited time but does not guarantee unit availability. Actual unit sizes may vary from advertised or estimated sizes; please inspect any unit before renting.
We try to describe every unit, product, and service accurately, but we do not warrant that pricing or specifications on the Service are complete, current, or error-free. If a pricing or listing error occurs, Dove Storage may cancel or refuse any related order at its discretion, and any amount already charged will be refunded.
Products and services displayed on the Service are subject to availability and may be changed, substituted, or discontinued at any time. Dove Storage reserves the right to change prices and billing methods at any time, effective upon posting to the Service or notice to you.
2. Content, Ownership, and Limited License
A. Content. The Service includes text, graphics, photos, videos, software, designs, the "look and feel" of the site/app, and other materials, as well as trademarks, logos, and trade names belonging to Dove Storage or third parties (collectively, "Content").
B. Ownership. The Service and its Content are owned or controlled by Dove Storage, our licensors, or other third parties, and are protected by applicable copyright, trademark, and other intellectual property laws. Content may not be copied, reproduced, or used without our prior written permission.
C. Limited License. Subject to your compliance with these Terms, Dove Storage grants you a limited, non-exclusive, revocable, personal, non-transferable license to view, download (temporarily), and print Content for personal, non-commercial use only. This license does not grant you any ownership interest in the Content, and may be revoked at any time without notice.
D. Restrictions. You agree not to: use bots, scrapers, or similar tools to collect Content; frame or mirror any part of the Service; remove any copyright or trademark notices; imply any unauthorized affiliation with Dove Storage; modify Content; or otherwise copy, sell, distribute, or exploit Content beyond what is expressly permitted here.
E. Rights of Others. You must respect the intellectual property and other legal rights of Dove Storage and third parties when using the Service.
F. Reservation of Rights. All rights not expressly granted are reserved by Dove Storage. Any unauthorized use of the Service or its Content is prohibited.
3. Links
A. Links to Other Sites. The Service may link to third-party websites that are not owned, operated, or reviewed by Dove Storage. We are not responsible for the content, policies, or practices of those sites, and you access them at your own risk.
B. Links to Our Service. You may link to the Service so long as the link does not use our trademarks without permission, does not imply a false affiliation with Dove Storage, and does not present Dove Storage in a false, misleading, or offensive manner. We may revoke this permission at any time.
C. Third-Party Dealings. Any transactions or interactions you have with third parties found through the Service are solely between you and that third party. Dove Storage is not responsible for those dealings.
4. Privacy Policy
Please review our Privacy Policy, which explains how we collect, use, and protect your information in connection with the Service. Our Privacy Policy is incorporated into these Terms by reference, and your use of the Service constitutes your consent to it.
5. Eligibility and Acceptable Use
By using the Service, you represent that you are at least eighteen (18) years old. Our Service is intended for use within the United States and should not be used from any jurisdiction where doing so would violate local law.
You agree not to use the Service to:
- Harass, threaten, defame, or otherwise violate the rights of others;
- Engage in unlawful, fraudulent, or deceptive conduct;
- Access or attempt to access systems or content in an unauthorized manner;
- Use bots, scrapers, or other automated tools to access the Service;
- Introduce viruses, malware, or other harmful code;
- Attempt to gain unauthorized access to accounts or networks;
- Interfere with the proper operation of the Service or other users' access to it;
- Reverse-engineer, decompile, or disassemble any part of the Service;
- Harvest personal information about other users without consent; or
- Otherwise act in a manner Dove Storage deems objectionable, in its sole discretion.
6. Updates to These Terms
We may update these Terms from time to time. Changes are effective once posted to the Service, and your continued use after that point constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically. If you do not agree to updated Terms, your remedy is to stop using the Service.
7. Registration, Password, and Account Security
If you register for an account, you agree to provide accurate, current, and complete information, and to keep it updated. You are solely responsible for all activity under your account and for maintaining the confidentiality of your login credentials. Notify us immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate any account, reject any username or password, or take any action necessary to protect the security of the Service, at our discretion and without liability to you.
While we take reasonable steps to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Telephone and Text Communications
Consent to Receive Text Messages. Text message consent is optional and is collected separately through our SMS Communications Consent form. Providing your phone number does not by itself enroll you in text messaging. Consent to receive text messages is not a condition of renting a storage unit or of purchasing any goods or services from Dove Storage.
If you consent, you will receive account and service messages only: gate access codes and lock information, rent reminders and payment confirmations, past-due and lien notices, facility closures and access changes, and move-in and move-out confirmations. We do not send marketing or promotional text messages under this consent. Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel or HELP for assistance. Full program terms are available in our SMS Terms.
Telephone Calls. By providing your phone number, you agree that Dove Storage may contact you by telephone regarding your account and tenancy, including calls placed using an automated system. You may opt out of automated calls by contacting Customer Service.
Call Recording. You consent to the monitoring and recording of calls or electronic communications with Dove Storage for quality assurance, training, and account administration purposes.
Accuracy of Contact Information. You represent that any phone number you provide is your own and accurate, and you agree to notify us promptly of any changes.
Opt-Out Processing. Text message opt-outs via STOP are processed immediately. Please allow up to ten (10) business days to process opt-out requests submitted by other means.
Indemnification. You agree to indemnify Dove Storage against claims arising from your provision of an inaccurate phone number or failure to update your contact information.
9. Copyright Complaints (DMCA)
If you believe content on the Service infringes your copyright, please send a written notice including: (i) identification of the copyrighted work; (ii) identification of the allegedly infringing material and its location on the Service; (iii) your contact information; (iv) a statement of good-faith belief that the use is unauthorized; (v) a statement under penalty of perjury that the notice is accurate and that you are authorized to act on the copyright owner's behalf; and (vi) your signature.
Send notices to our designated copyright agent at the contact information listed on our website. We will respond to properly submitted notices in accordance with the Digital Millennium Copyright Act, and may terminate the accounts of repeat infringers.
If your content was removed and you believe this was done in error, you may submit a counter-notification with similar required information, and we will follow the DMCA's standard counter-notification process.
10. User Submissions
If the Service allows you to submit reviews, comments, photos, or other content ("User Submissions"), you retain ownership of your content but grant Dove Storage a broad, non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and create derivative works from your submissions for any business purpose, including marketing.
You represent that you have the right to submit the content, that it does not infringe any third party's rights, and that it complies with these Terms. Do not submit content that is unlawful, harassing, defamatory, obscene, or that reveals other people's personal information without consent.
Dove Storage may, but is not obligated to, monitor, edit, or remove User Submissions at its discretion, without notice or liability.
11. Security
Attempting to breach the security of the Service, including unauthorized access to accounts, data, or systems, is prohibited and may result in civil or criminal liability. We reserve the right to investigate suspected violations, cooperate with law enforcement, and suspend or terminate access for any suspected breach, at our discretion.
12. Disclaimer of Warranties
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT, EXCEPT AS EXPRESSLY STATED IN WRITING. DOVE STORAGE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, DOVE STORAGE AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF LIABILITY CANNOT BE FULLY EXCLUDED UNDER APPLICABLE LAW, DOVE STORAGE'S TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.
14. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Dove Storage and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (i) your use of the Service; (ii) your User Submissions; (iii) your violation of these Terms or any applicable law; or (iv) your misrepresentation of any information provided to us.
15. Governing Law
These Terms are governed by the laws of the state in which your rented facility is located, without regard to conflict-of-law principles, to the extent permitted by law. Dove Storage operates facilities in multiple states, and specific legal terms may vary based on your facility's location and applicable state law.
16. Severability
If any provision of these Terms is found invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.
17. Dispute Resolution and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
17.1 Agreement to Arbitrate. You and Dove Storage agree that any dispute, claim, or controversy arising out of or relating to these Terms, your Rental Agreement, or your use of the Service ("Dispute") will be resolved through binding individual arbitration, except as set forth below.
17.2 Pre-Arbitration Notice. Before initiating arbitration, you agree to first send a written Notice of Dispute describing the issue and the relief sought, and to attempt to resolve the matter informally with Dove Storage's customer service for at least sixty (60) days.
17.3 Small Claims Option. Either party may instead choose to bring an individual Dispute in small claims court, so long as it qualifies for that court's jurisdiction.
17.4 Arbitration Procedure. Any arbitration will be administered by a nationally recognized arbitration organization under its applicable rules, and will be heard by a single neutral arbitrator. Disputes relating to evictions, lien enforcement, unlawful detainer, intellectual property, or requests for injunctive relief are not subject to this arbitration requirement and may be brought in court.
17.5 Class Action Waiver. You and Dove Storage agree that any proceedings will be conducted only on an individual basis, not as a class, collective, or representative action, and both parties waive the right to a jury trial to the fullest extent permitted by law.
17.6 Opt-Out. You may opt out of this arbitration agreement within thirty (30) calendar days of first agreeing to these Terms by sending written notice to Dove Storage with your name, account number, email, and mailing address, using the contact information provided on our website.
17.7 Governing Law for Arbitration. This arbitration agreement is governed by the Federal Arbitration Act.
17.8 Modifications. Dove Storage may update this arbitration agreement from time to time. Continued use of the Service after such changes constitutes acceptance, unless you opt out as described above.
18. Time Limit on Claims
You agree that any claim arising out of or relating to these Terms or your use of the Service must be filed within one (1) year after the claim arises, or it will be permanently barred, to the extent permitted by applicable law.
19. Termination
Dove Storage may suspend or terminate your access to the Service at any time, for any reason, without notice or liability. Provisions of these Terms that by their nature should survive termination (including indemnification, limitations of liability, and dispute resolution) will continue to apply.
20. Miscellaneous
These Terms constitute the entire agreement between you and Dove Storage regarding the Service, superseding any prior agreements on this subject. No joint venture, partnership, employment, or agency relationship is created by these Terms. Our failure to enforce any right or provision does not waive that right. Dove Storage may assign these Terms at any time; you may not assign your rights without our written consent.
21. Mobile Application Terms (if applicable)
If Dove Storage offers a mobile application, the following additional terms apply:
You are responsible for ensuring the app is properly installed and for any connectivity required to use it. Dove Storage is not liable for interruptions caused by your device, internet, or wireless carrier. We may update the app periodically, and continued use after an update constitutes acceptance of any related changes.
If you access our app through an Apple device, you acknowledge that these Terms are between you and Dove Storage, not Apple, and that Apple has no obligation to provide maintenance or support for the app.
