New Paragraph

Frequently Asked Questions

  • How do I rent a storage unit?

    Rent online through our website or call our office at (516) 261-7991 and speak with a representative. The whole process takes about 5 minutes.

  • What happens after I rent?

    You’ll get a text message and email right away with the facility address, your gate code, your unit number, and your lock combo code. You can head to the property immediately.

  • How does gate access work?

    Your personal gate code is sent by text and email when you rent. Gate hours vary by location. Some facilities offer 24/7 access, some are open 6am to 10pm, and some have no gate. Your facility’s hours are listed on its location page.

  • Do you have an office I can visit at the property?

    No one is stationed in the office at the property. Our office team is available by phone and email, and a Maintenance Manager who lives near each facility visits multiple times a week to keep everything clean and running smoothly.

  • What are your office hours?

    Call us at (516) 261-7991 or email info@dovestorage.com.


    Monday to Thursday: 8am to 8pm EST

    Friday and Sunday: 8am to 6pm EST

    Saturday: Closed

  • How do I pay my rent?

    Your debit or credit card is set up on autopay and runs on the 1st of every month. You’ll get an email receipt once payment goes through. You can also pay manually anytime with the Pay Now button at the top right of our website.

  • Can I pay by check?

    Yes. Mail your check at least 10 days before your due date to:

    Dove Storage

    185 Great Neck Road, Suite 340

    Great Neck, NY 11021

  • Do I need insurance for my unit?

    Yes. Enroll in our tenant protection plan or provide your own policy. If you don’t provide proof of coverage, you’ll be enrolled in the protection plan automatically.

  • What if I have a problem with my unit?

    Call us at (516) 261-7991 or email info@dovestorage.com and we’ll work out a solution. Include your facility and unit number so we can help faster.

  • What size unit do I need?

    Small units (5x5 and 5x10) fit a single room or office. Medium units (10x10) fit a one-bedroom home. Large units (10x20 and up) fit a three or four bedroom home. Check out our size guide for help picking.

  • Do you offer climate-controlled or vehicle storage?

    Select locations offer climate-controlled units and parking for cars, boats, and RVs. Check your facility’s page or call our office to see what’s available.

  • Do you provide a lock?

    Yes. Your lock combo code is sent to you when you rent, so you can lock up your unit the day you move in.

  • How do I move out?

    We require 10 days notice before you move out. Empty and sweep your unit, then let us know when you’re done. We may ask for a few photos of the empty unit to close out your account.