Frequently Asked Questions

We have nine convenient locations across Ohio, Pennsylvania, Indiana, New Jersey & Mississippi:

• 59 Oak Knoll Drive SE, Hubbard, OH 44425 

• 8387 Windham St, Garrettsville, OH 44231 

• 7074 OH-303, Windham, OH 44288 

• 350 Laurel St, Pottstown, PA 19464 

• 1120 Foxtown Hill Rd, Stroudsburg, PA 18360 

• 2006 NJ-57, Hackettstown, NJ 07840

• 1110 Camden Ave SW, Canton, OH 44706

• 2934 Fort Harrison Rd, Terre Haute, IN 47804

• 20044 Pineville Rd, Long Beach, MS 39560

To assist you effectively, our offices are open from Sunday to Thursday, operating between the accommodating hours of 8:00 AM and 8:00 PM, and Friday 8:00 AM to 6:00 PM. For your convenience, our other locations are remotely managed, ensuring prompt responses to your inquiries and needs. 

We recognize the importance of having access to your belongings whenever you need them. At all our locations, you can conveniently access your storage unit 24/7, providing you with the flexibility you desire. 

Of course! Choosing the right size can sometimes be a bit challenging. To assist you in making an informed decision, we've created a comprehensive size guide on our website. This guide provides visual aids and descriptions to give you a better idea of what each unit size can accommodate. Feel free to refer to it to find the best fit for your storage needs. 

We accept a wide variety of payment methods for your convenience. This includes all major Credit Cards and ACH direct deposits. However, please note that we currently do not accept cash payments to ensure the safety and security of our transactions. Visit our Pay Online page for more information or to submit payment.

Absolutely not! We value transparency with our customers, and we can confidently say that there are no hidden credit card fees when you choose to pay with your card. 

Flexibility is one of our core principles. When you rent a self storage unit from us, you're not tied down to a long-term commitment. Instead, our units are available on a month-to-month basis, giving you the freedom to decide how long you need the storage. 

While we offer a wide range of storage options, certain items cannot be stored in our facilities to maintain safety and adhere to regulations. Items such as perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids are not permitted for storage. This policy ensures the safety of all our customers and complies with legal guidelines. 

Ensuring the safety and security of your stored items is paramount. Yes, you are required to have insurance when you rent a unit with us. If you don't currently have insurance, don't worry! We offer a comprehensive protection plan that you can enroll in for as low as $12 a month. This plan is designed to give you peace of mind, knowing that your belongings are covered. 

The process is designed for your convenience. Simply drive up to your designated unit, and you can effortlessly move your items in. Our facility is structured to ensure ease of access for loading and unloading. 

Yes, but for your peace of mind and added security, we provide a complimentary Dove Storage lock when you move in. However, you're always free to use a personal lock if you have a preferred one. 

Security is one of our top priorities. We've implemented state-of-the-art, 24-hour video surveillance throughout the facilities. Additionally, all our storage areas are fully fenced and come with gated access that requires individualized keypad entry. Furthermore, we conduct regular checks to ensure that all units are securely locked at all times. 

It's important for us to have a bit of notice to manage our units efficiently. Therefore, we kindly request that you give notice at least 10 days before you plan to move out. 

For customers looking to store vehicles like RVs, cars, boats, and other transportation equipment, we provide secure outdoor parking spaces. Rest assured that your valuable assets will be well-protected within our facilities. 

At Dove Storage, we have made the process of securing your storage unit hassle-free. You can reserve your unit online in just a few simple steps, allowing you to get started within minutes.